Last updated: December 2024

This Privacy Notice explains how Mattei Ramos Studio (“MRS,” “we,” “us,” or “our”) collects, uses, stores, and shares your information when you interact with our website or services (“Services”). This includes when you:

Visit our website at https://matteiramos.studio or any site that links to this notice
Make a purchase, sign up for our newsletter, or otherwise engage with our shop or studio
Participate in our marketing, events, or promotions

If you have questions after reviewing this policy, please contact us at hi@matteiramos.studio.

If you do not agree with our policies and practices, please discontinue use of our Services.

SUMMARY OF KEY POINTS

Here’s a quick overview. For full details, see the sections that follow.

What personal information do we process?

We collect personal information depending on how you use our Services—such as placing an order, signing up for our newsletter, or browsing the site.

Do we process sensitive personal data?

No, we do not process any sensitive personal information.

Do we receive information from third parties?

No, we do not receive personal information from outside sources.

How do we use your personal information?

We process your information to operate our website, fulfill orders, communicate with you, improve our Services, and comply with legal obligations.

Do we share your information?

We share information only when necessary—for example, with payment processors or service providers that help us operate our online store.

How do we keep your information safe?

We use reasonable technical and organizational measures, but no transmission or storage system is 100% secure.

What rights do you have?

Depending on your geographic location, you may have certain privacy rights, such as accessing or deleting your data.

Questions? Contact us at hi@matteiramos.studio.

What Information We Collect
How We Use Your Information
Legal Bases for Processing (EU/UK Users)
When We Share Your Information
Cookies and Tracking Technologies
How Long We Keep Your Data
Data Security
Your Privacy Rights
Do Not Track Signals
California Privacy Rights
Updates to This Notice
Contact Information
How to Request, Update, or Delete Your Data

1. WHAT INFORMATION WE COLLECT

Information you provide directly

We may collect:

Name
Email address
Mailing or shipping address
Billing address
Payment details (processed securely by our payment provider—see below)

Payment Data (Updated for PayPal + Zettle)

We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number and billing details. All payment data is stored securely by PayPal and Zettle, which we use to process online and in-person transactions through WooCommerce.

You can review their privacy policies here:

PayPal Privacy Policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Zettle Privacy Policy: https://www.zettle.com/us/legal/privacy-policy

We do not store or have access to your full payment details.

Information collected automatically

When you browse our website, we automatically collect:

IP address
Browser type and version
Device information
Country/location (approximate)
Activity on the website (pages visited, time spent, errors, etc.)
Log and diagnostic data

We also use cookies and similar technologies (see Section 5).

2. HOW WE USE YOUR INFORMATION

We may process your information to:

Provide and operate our online store
Fulfill and manage your orders, payments, returns, or exchanges
Respond to your messages or customer-service requests
Send marketing communications (if you opt in)
Analyze site usage and improve our website
Prevent fraud or misuse of our Services
Comply with legal requirements

3. LEGAL BASES FOR PROCESSING (EU/UK USERS)

If you are in the EU or UK, we process personal data under the following legal bases:

Consent
Contract performance (e.g., delivering your order)
Legitimate interests (e.g., improving our site)
Legal obligations
Vital interests, if applicable

4. WHEN WE SHARE PERSONAL INFORMATION

We may share your information with:

Service providers (e.g., email providers, analytics tools)
WooCommerce payment processors
Marketing tools you opt into (newsletters, etc.)
Professional advisors (legal, accounting)

We do not sell personal information.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar tools to:

Maintain website functionality
Analyze traffic
Improve user experience

You may disable cookies in your browser, but some features may not work.

6. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only as long as needed to:

Provide our Services
Meet legal, tax, or accounting requirements

When no longer needed, we delete or anonymize the data.

7. DATA SECURITY

We use reasonable security measures, but no system is completely secure.
Use the Services at your own risk and only over a secure connection.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold
Request corrections
Request deletion
Restrict or object to processing
Withdraw consent
Opt out of marketing emails

To exercise your rights, email us at hi@matteiramos.studio.

9. DO-NOT-TRACK SIGNALS

We currently do not respond to browser Do-Not-Track signals.

10. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you may:

Request disclosures regarding data shared with third parties
Request deletion of certain personal information
Request details about information collected in the past 12 months

We do not sell personal information.

Requests can be made at hi@matteiramos.studio.

11. UPDATES TO THIS NOTICE

We may update this Privacy Notice at any time. Any changes will be posted on this page with an updated “Last Modified” date.

12. CONTACT INFORMATION

If you have questions about this Privacy Notice, contact us at hi@matteiramos.studio

13. HOW TO REQUEST OR DELETE YOUR DATA

You may request to review, update, or delete the data we hold about you by emailing hi@matteiramos.studio